Our Response to COVID‑19

College Ave Student Loans is committed to the needs of our customers during this challenging and unprecedented time. We are open for business and we’re here to help.

To help customers who are unable to make their monthly payments as a result of COVID-19, we are offering a Disaster Forbearance program that temporarily suspends required payments on College Ave student loan(s) for three consecutive months.

If you think you are in need of assistance, please send an email to:
servicing@collegeave.zendesk.com.

To expedite processing of your request, please include the following information in your email:

If you are a primary borrower requesting forbearance:

  • In the subject line: 12-digit loan ID (only one is necessary if you have several; the Disaster Forbearance Program will be applied to all loans where you are the primary borrower)
  • In the email body: Your full name
  • In the email body: Your date of birth

If you are a cosigner requesting forbearance:
If you have cosigned loans for multiple student borrowers, please submit a separate request for each student borrower that needs assistance.

  • In the subject line: 12-digit loan ID (only one per student borrower is necessary if you have several; the Disaster Forbearance Program will be applied to all loans you cosigned for that student)
  • In the email body: Your full name and the student’s full name
  • In the email body: Your date of birth

Requests are typically completed within 5 business days, and you will receive an email confirmation when it is complete. If we have any questions, we will contact you via email.

If you still have questions about the program, you can also chat with us.

Here are some important FAQs:

What does this mean for my payments?
You’re not required to make any payments during the period of Disaster Forbearance, including payments requested on your most recent statement.

You will still receive your regular monthly statements, which will show no payment due until your period of Disaster Forbearance ends, and the next payment is requested.

Any payments scheduled through College Ave will not be deducted during your Disaster Forbearance. These payments will resume, as scheduled, after your Disaster Forbearance.

You’ll need to cancel any payments you have scheduled through your bank’s bill pay service.

What happens to interest during this time?
Your account will continue to accrue interest during this period, but the interest will not be capitalized at the end of the Disaster Forbearance. In other words, the interest you accrue during this period won’t be added to the principal balance.

If you were enrolled in autopay, you will continue to receive the autopay discount during the Disaster Forbearance.

What if I continue to make payments while I’m in Disaster Forbearance?
All payments are treated the same way: they are immediately applied to the account, paying outstanding fees and interest first, then reducing the principal balance.

You are always encouraged to make payments, if you can, to continue to pay down your balance and reduce the overall cost of your loan. Any payments that you make that are above the required amount will satisfy future required payments and move your account to “Paid Ahead” status. Your future statements will show you when required payments are due.

Does being in Disaster Forbearance impact my credit score?
No. The Disaster Forbearance keeps your account current, preventing delinquency during the period the program is applied to your account. We realize that your student loan may not be at the top of your list right now, so this program helps prevent negative impacts to your credit report.

How do I access my account statements online?
Visit https://www.collegeaveservicing.com.

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