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If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below.

Into self-help? Check out our FAQs for quick and easy answers.
Frequently Asked Questions

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Text Us* 855-910-0510 Mon - Fri: 9 am to 8 pm ET

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Upload Proof of Income:

Cosigner Release Loan Eligibility Criteria:

The borrower must apply for release of the cosigner and fully complete the application.
The borrower must be a U.S. Citizen or permanent resident.
Half of the original repayment term must have elapsed. (for example, if your loan has a 10-year repayment term the loan is eligible for cosigner release after the 5th year).
Documented annual income that is at least twice the balance of outstanding loan(s) (pay stubs, tax returns, or other evidence of income must be submitted).¹
Pass a credit review, the borrower must have:
- no record of 30 day or greater delinquency in the last 12 months, and
- no record of bankruptcy, foreclosure, or repossession in the last 24 months.

I acknowledge that I have read and understand the Cosigner Release Loan Eligibility Criteria and declare that the information provided on or with this application is true and correct to the best of my knowledge. I grant College Ave Student Loan Servicing, LLC and/or its related entities or vendors permission to access my credit report. I have read College Ave's Electronic Receipt of Consumer Disclosures available here and consent to receive all information related to this application electronically.

Please accept the terms and conditions.

¹Alimony, child support, or separate maintenance income need not be revealed if you do not wish to have it considered as a basis for repaying this obligation.

844.422.7502
Mon - Fri: 9 am to 8 pm ET

College Ave Student Loans
c/o University Accounting Services
P.O. BOX 5863, Carol Stream, IL 60197-5863

*By texting us, you expressly consent to us texting you at the number from which you initiated the text conversation. You may reply “Stop” and we will no longer text you related to the text conversation, such a reply will only revoke consent for that text conversation and does not impact other consents you may have provided to us. Message & data rates may apply.

FOR SCHOOL REPRESENTATIVES

If you are a school representative and need assistance, please call us at 844.422.7501 between 9 am to 8 pm ET Monday through Friday.

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