Contact
If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.
For General Questions
studentloans@collegeave.com
For Help Applying for a Student Loan
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Mon - Fri: 9 am to 10 pm ET
Sat: 9 am to 3 pm ET
For Help Applying for a Refi Loan
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Mon - Fri: 9 am to 10 pm ET
Sat: 9 am to 3 pm ET
For Help Servicing or Repaying an Undergraduate, Graduate, or Parent Loan
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Mon, Wed, Thurs, Fri: 8 am to 6 pm ET
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Tues: 8 am to 7 pm ET
Payment Address for Undergraduate, Graduate, or Parent Loan
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College Ave Student Loans
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c/o University Accounting Service
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P.O. Box 5863
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Carol Stream, IL 60197-5863
For Help Servicing or Repaying a Refi Loan
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Mon, Wed, Thurs, Fri: 8 am to 6 pm ET
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Tues: 8 am to 7 pm ET
FOR SCHOOL REPRESENTATIVES
If you are a school representative and need assistance, please email us at schools@collegeave.com or call us at 844.422.7501 between 9 am to 8 pm ET Monday through Friday.
Want to Partner With Us?
Send us a note with some more information about your company and what kind of partnership you’re interested in.