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Contact Us

Contact Us

If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.

CONSUMERS

For general questions about our products

EMAIL: studentloans@collegeave.com

For help applying for a loan

EMAIL: studentloans@collegeave.com
PHONE: 844-422-7502, 9 am to 6 pm ET
Monday–Friday

For help servicing or repaying an undergraduate, graduate, or parent loan

WEBSITE: collegeave.uasecho.com
EMAIL: uasloanservice@tsico.com
PHONE: 844-717-3679, 8 am to 6 pm ET
Monday–Friday

Payment address for undergraduate, graduate, or parent loans

College Ave Student Loans
c/o University Accounting Service
P.O. Box 3178
Milwaukee, WI 53201-3178

For help servicing or repaying a refi loan

WEBSITE: https://www.navient.com/loan-customers/

SCHOOLS

If you are a school representative and need assistance, please email us at schools@collegeave.com or call us at 844-422-7501 between 9 am and 6 pm ET Monday through Friday.

College Ave Student Loans products are made available through either Firstrust Bank, member FDIC, or Liberty Bank, N.A., member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.

Information advertised valid as of 11/17/2016. Variable interest rates may increase after consummation.

WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE (IN WHOLE OR IN PART) THIS LOAN PROGRAM AND ITS ASSOCIATED SERVICES AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK WWW.COLLEGEAVESTUDENTLOANS.COM FOR THE MOST UP-TO-DATE INFORMATION.