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©2018 College Ave Student Loans.
All Rights Reserved.

Contact Us

Contact Us

If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.

CONSUMERS

For general questions about our products

EMAIL: studentloans@collegeave.com

For help applying for a student loan

EMAIL: studentloans@collegeave.com
PHONE: 844-422-7502, 9 am to 8 pm ET
Monday–Friday

For help applying for a refi loan

EMAIL: refi@collegeave.com
PHONE: 844-422-7503, 9 am to 8pm ET Monday-Friday

For help servicing or repaying an undergraduate, graduate, or parent loan

WEBSITE: collegeave.uasecho.com
EMAIL: uasloanservice@tsico.com
PHONE: 844-803-0736
Monday, Wednesday, Thursday, Friday: 8 am to 6 pm ET
Tuesday: 8 am to 7 pm ET

Payment address for undergraduate, graduate, or parent loans

College Ave Student Loans
c/o University Accounting Service
P.O. Box 5863
Carol Stream, IL 60197-5863

For help servicing or repaying a refi loan

WEBSITE: nationwide-studentloanservicing.uasecho.com
PHONE: 877-244-8164
Monday, Wednesday, Thursday, Friday: 8 am to 6 pm ET
Tuesday: 8 am to 7 pm ET

SCHOOLS

If you are a school representative and need assistance, please email us at schools@collegeave.com or call us at 844-422-7501 between 9 am to 6 pm ET Monday through Friday.

College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or Nationwide Bank, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.

Information advertised valid as of 04/01/2018. Variable interest rates may increase after consummation.

WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE (IN WHOLE OR IN PART) THIS LOAN PROGRAM AND ITS ASSOCIATED SERVICES AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK WWW.COLLEGEAVESTUDENTLOANS.COM FOR THE MOST UP-TO-DATE INFORMATION.

Clipart of an outline of a woman and man standing side by side Undergraduate Student Loan

For students pursuing their associates or bachelor's degree (usually with cosigners)

Graduation Cap Graduate Student Loan

For students pursuing their masters, doctoral, or professional degree (sometimes with cosigners)

Outline of a woman Parent Loan

For parents who want to pay for school costs for their undergraduate or graduate students

Icons of plus minus division and multiplication symbols top left to bottom right Refinance

For former students - or parents – with existing student loans that they want to combine or change

What Type of Loan?
Undergraduate, Graduate and Parent Loans

University Accounting Service (UAS) is our selected partner who services undergraduate, graduate and parent loans. For more information, visit our FAQs

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Refinancing

Nationwide Bank, a federal savings bank and affiliate of Nationwide, is our selected partner who is the lender and servicer for your refi loans. For more information,
visit our FAQs

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