Contact Us
If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below.
Into self-help? Check out our FAQs for quick and easy answers.
Frequently Asked Questions
For Help Applying for a Student Loan
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Mon - Fri: 9 am to 10 pm ET
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Sat - 9 am to 3 pm ET
For Help Servicing or Repaying a Loan
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Mon - Fri: 8 am to 8 pm ET
Payment Address
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College Ave Student Loans
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c/o University Accounting Services
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P.O. BOX 5863, Carol Stream, IL 60197-5863
*By texting us, you expressly consent to us texting you at the number from which you initiated the text conversation. You may reply “Stop” and we will no longer text you related to the text conversation, such a reply will only revoke consent for that text conversation and does not impact other consents you may have provided to us. Message & data rates may apply.
FOR SCHOOL REPRESENTATIVES
If you are a school representative and need assistance, please call us at 844.422.7501 between 9 am to 8 pm ET Monday through Friday.
Want to Partner With Us?
Send us a note with some more information about your company and what kind of partnership you’re interested in.