If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.
Contact Us
Contact Us
CONSUMERS
For general questions about our products
EMAIL: studentloans@collegeave.com
For help applying for a loan
EMAIL: studentloans@collegeave.com
PHONE: 844-422-7502, 9 am to 10 pm ET
Monday–Friday
For help with your undergraduate / graduate loan or disbursement status:
WEBSITE: www.collegeavestudentloans.com/status
PHONE: 844-422-7504, 9 am to 10 pm ET
Monday–Friday
For help servicing or repaying an undergraduate, graduate, or parent loan
WEBSITE: collegeave.uasecho.com
EMAIL: uasloanservice@tsico.com
PHONE: 844-717-3679, 8 am to 6 pm ET
Monday–Friday
Payment address for undergraduate, graduate, or parent loans
College Ave Student Loans
c/o University Accounting Service
P.O. Box 5863
Carol Stream, IL 60197-5863
For help servicing or repaying a refi loan
SCHOOLS
If you are a school representative and need assistance, please email us at schools@collegeave.com or call us at 844-422-7501 between 9 am to 6 pm ET Monday through Friday.
College Ave Student Loans products are made available through either Firstrust Bank, member FDIC, or The Middlefield Banking Company, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.
Information advertised valid as of 8/1/2017. Variable interest rates may increase after consummation.
WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE (IN WHOLE OR IN PART) THIS LOAN PROGRAM AND ITS ASSOCIATED SERVICES AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK WWW.COLLEGEAVESTUDENTLOANS.COM FOR THE MOST UP-TO-DATE INFORMATION.
