If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.
For general questions about our products
For help applying for a student loan
PHONE: 844-422-7502, 9 am to 8 pm ET
For help applying for a refi loan
PHONE: 844-422-7502, 9 am to 8pm ET
For help servicing or repaying an undergraduate, graduate, or parent loan
Payment address for undergraduate, graduate, or parent loans
College Ave Student Loans
c/o University Accounting Service
P.O. Box 5863
Carol Stream, IL 60197-5863
For help servicing or repaying a refi loan
Monday, Wednesday, Thursday, Friday: 8 am to 6 pm ET
Tuesday: 8 am to 7 pm ET
If you are a school representative and need assistance, please email us at firstname.lastname@example.org or call us at 844-422-7501 between 9 am to 8 pm ET Monday through Friday.
College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or M.Y. Safra Bank, FSB, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.
Information advertised valid as of 08/29/2018. Variable interest rates may increase after consummation.
WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE (IN WHOLE OR IN PART) THIS LOAN PROGRAM AND ITS ASSOCIATED SERVICES AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK WWW.COLLEGEAVESTUDENTLOANS.COM FOR THE MOST UP-TO-DATE INFORMATION.