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©2018 College Ave Student Loans.
All Rights Reserved.

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Contact Us

If you have a question, suggestion, or just need a little more detail, you can contact us using any of the options below. For your protection, if you send an email, please don’t include any sensitive information such as your Social Security number.

CONSUMERS

For general questions about our products

EMAIL: studentloans@collegeave.com

For help applying for a student loan

EMAIL: studentloans@collegeave.com
PHONE: 844-422-7502, 9 am to 8 pm ET
Monday–Friday

For help applying for a refi loan

EMAIL: refi@collegeave.com
PHONE: 844-422-7502, 9 am to 8pm ET
Monday-Friday

For help servicing or repaying an undergraduate, graduate, or parent loan

WEBSITE: collegeave.uasecho.com
EMAIL: uasloanservice@tsico.com
PHONE: 844-803-0736
Monday, Wednesday, Thursday, Friday: 8 am to 6 pm ET
Tuesday: 8 am to 7 pm ET

Payment address for undergraduate, graduate, or parent loans

College Ave Student Loans
c/o University Accounting Service
P.O. Box 5863
Carol Stream, IL 60197-5863

For help servicing or repaying a refi loan

WEBSITE: collegeave.uasecho.com/Account/SignIn
PHONE: 844-422-7502
Monday, Wednesday, Thursday, Friday: 8 am to 6 pm ET
Tuesday: 8 am to 7 pm ET

SCHOOLS

If you are a school representative and need assistance, please email us at schools@collegeave.com or call us at 844-422-7501 between 9 am to 8 pm ET Monday through Friday.

College Ave Student Loans products are made available through either Firstrust Bank, member FDIC or M.Y. Safra Bank, FSB, member FDIC. All loans are subject to individual approval and adherence to underwriting guidelines. Program restrictions, other terms, and conditions apply.

Information advertised valid as of 08/29/2018. Variable interest rates may increase after consummation.

WE RESERVE THE RIGHT TO MODIFY OR DISCONTINUE (IN WHOLE OR IN PART) THIS LOAN PROGRAM AND ITS ASSOCIATED SERVICES AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK WWW.COLLEGEAVESTUDENTLOANS.COM FOR THE MOST UP-TO-DATE INFORMATION.

Clipart of an outline of a woman and man standing side by side Undergraduate Student Loan

For students pursuing their associates or bachelor's degree (usually with cosigners)

Graduation Cap Graduate Student Loan

For students pursuing their masters, doctoral, or professional degree (sometimes with cosigners)

Career Loan

For students (sometimes with a cosigner) who are enrolled in a career focused program at select schools

Outline of a woman Parent Loan

For parents who want to pay for school costs for their undergraduate or graduate students

Icons of plus minus division and multiplication symbols top left to bottom right Refinance

For former students - or parents – with existing student loans that they want to combine or change

What Type of Loan?
Undergraduate, Graduate, Career and Parent Loans

University Accounting Service (UAS) is our selected partner who services undergraduate, graduate, career and parent loans. For more information, visit our FAQs

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Refinancing

If your application was started prior to August 29, 2018, Nationwide will service these loans. If your application was started on or after August 29, 2018, University Accounting Service (UAS) will service these loans. For more information, visit our FAQs.

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