How do I get my 0.25% auto-pay interest rate reduction?

You’ll need to set up a “Recurring Payment” on our Customer Service site. Follow these easy steps:

Step 1 In order to setup recurring payments you must 1st create an online account. If you have not created an account on our Customer Service site, please do so and sign in. As you are setting up your new account, you will create your Screen ID and password.

 

Step 2 Go to the Payments dropdown at the top of the page and select “Bank Accounts“. Select “E-check Payment” from the list of available payment methods.

 

Step 3 Fill out the required information. You’ll need to fill out your routing and account number, which you can find on your checks. Click the “Create Bank Account” button when you have completed the form. Multiple bank accounts are permitted.

 

Step 4 Go to the Payments dropdown at the top of the page and select “Recurring Payments“.

Click the “Create New Recurring Payment” button.

 

Step 5 Unlike a one-time payment, recurring payments must be created on a loan-by-loan basis. A list of your available loans is displayed, select the loan you would like to make a recurring payment for.


 

Step 6 After you select (or click on) your loan, on the next screen you will be able to set up your payment frequency, amount, and any limits you want. Select “Create Recurring Payment” when you have completed the form.


 

Step 7 Next, review your recurring payments and make any needed adjustments.


 

And that’s it!

Remember to continue to monitor your account online and/or your billing statements to make sure your selections are up-to-date.

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